Changed my number can't receive calls

[Csrf071990]

As the post says changed my number can't get calls... I have waited 3 days .. and still nothing reset phone and stuff ect can I get a mods help

[Csrf071990]

Messages em days ago no reply 

[GinYVR]

@Csrf071990Here is a link from the past, it sounds like you would need a moderator's intervenion.

[Csrf071990]

Says 6 UV 1 number u calling is not in service but it still comes up with my name

[Csrf071990]

Dunno let me try

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@GinYVR wrote:

@Csrf071990What happens when you call your old number from another phone?

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[GinYVR]

@Csrf071990What happens when you call your old number from another phone?

[Csrf071990]

Yeah no dice on that one

[Csrf071990]

I'll give it a try

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@mimmo wrote:

A shot in the dark, try the lost stolen trick. Login to selfserve plans, then select lost stolen tab. Toggle the lost stolen mode for 5 mins then reboot phone. 

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[mimmo]

A shot in the dark, try the lost stolen trick. Login to selfserve plans, then select lost stolen tab. Toggle the lost stolen mode for 5 mins then reboot phone. 

[Csrf071990]

Yes I picked out a new number just like when I went to the store I never ported 

[mimmo]

@Csrf071990  please clarify did you get assigned a new number or did you port in an old number from an active cell or land-line?

If you ported does your old sim work? 

[Csrf071990]

I actually changed it in the user Pannel my ex was harassing me I had to change it 

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@will13am wrote:

@Csrf071990, I assume when you say change number, you mean number port.  If so, it's likely the port of stuck. To get support, the moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

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[will13am]

@Csrf071990, I assume when you say change number, you mean number port.  If so, it's likely the port of stuck. To get support, the moderator team can be reached via private message using this link.  Please include a detailed description of the issue and the required resolution. This will speed up problem resolution significantly. Refer to the following knowledge base link for additional information on contacting the moderator team.

[OnePlusFan]

Do you have any service at all? Outgoing calls or sms? Like the others said, if you're porting from koodo prepaid, you need a mods help.

[AE_Collector]

Yeah, Koodo prepaid plans won’t port over properly, you have to get a Moderators help. And did someone say Presidents Choice Mobile had that problem as well? 

Terry

[ChuckYeah]

Where was your number before? Landline? Koodoo Prepaid?

[ChuckYeah]

Did you send them a msg?

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