Changed Subscription to 5G but still getting 3G service on phone

[HNR1]

My phone has 4G calling service capabilities and the preferred network is set to 4G. Yet the phone shows 3G service all the time.

I removed the SIM and restarted  the phone with no results.

Any solutions?

[computergeek541]

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@Neil11 wrote:

What phone do u have Samsung S20?

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Having a Galaxy S20 series device wouldn't explain the lack of LTE network connection. While these device wouldn't be able to use the 5g network in conjunction with Public Mobile service, these devices do fully work on LTE at Public Mobile.

[Neil11]

What phone do u have Samsung S20?

[BKNS27]

@HNR1 

Go on your phone Settings>Cellular Data Options>enable LTE if you have an iPhone.

On Android go to Settings>Cnnections>Mobile Network>Network Mode>enable GSM/HSPA/LTE (auto connect).

[HNR1]

Toronto

[hairbag1]

@HNR1  in the settings click on Cellular / Cellular Data Options / Voice & Data...enabled 5G, if you want. What area are you located ?

ed