11-22-2016 01:08 PM - edited 01-05-2022 12:49 AM
11-22-2016 01:11 PM
@concou You'll have to send a private message to a moderator and they'll make the adjustment for you. PM is currently dealing with those that lost their phone service. Since this is an account change, and you still have service, it'll be a lower priority change. It might take a week or so for the moderators to even read your message, but they will honour the fall promo plan.