Change plan

[Sitwat]

I just changed my plan and put money in my public mobile account but still my account is not activate. Please help. 

[JL9]

If it isn't showing in available funds and your plan still isn't working, a CSA should be able to resolve this for you

[esjliv · Accepted solution]

@Sitwat  - are you choosing Change Plan Now? If so, you can only change plans immediately if you are down or upgrading your plan.

You can renew your plan early by contacting CSA to do this for you.

You had an issue earlier about porting out? So are you trying to change to the lowest $15 plan?

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment. 

Or try

1. Go to “Plan and Add-Ons” TAB
2. Select "Lost/Stolen Phone" TAB
3. Select "Suspend Service" BUTTON
4. Then, Select Resume/Reactivate Service
5. Log off your account. Log back in. Reboot your phone.

If still issues reactivating the plan, ask CSA for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[hTideGnow]

HI @Sitwat   Can you confirm if the money you just loaded at Available Fund?  What is the Amount owe showing at the moment?  What is the current plan showing on your My Account