Change plan

[Noodle123]

I just changed to the 5G Canada/US Plan online.  The payment has gone through, but my mobile phone didn't update the new plan information (still shows the old plan information).  Help from anyone please.

[ORNGNBLK · Accepted solution]

Hello,  Did you accidentally set your new plan to change (take over) on your renewal date? Or immediately? If its taking over on your renewal date you will only see it on the app under “subscription /manage subscription.”

it seems silly, but I’ve made the error before. 😉

 

[hTideGnow]

@Noodle123 

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437