07-28-2023 01:52 PM
07-28-2023 04:04 PM
@computergeek541 Ty for clarifying that then for me and sorry @Ed11 for that confusion . But yes if you change plans immediately and not on renewal . You lose out on your current 30 day cycle
07-28-2023 03:57 PM
07-28-2023 01:54 PM - edited 07-28-2023 01:57 PM
@Ed11 Did you change plan immediately and not on renewal . ? If so that’s why it wasn’t applied . But it will be again by your following renewal
07-28-2023 01:54 PM
@Ed11 , if you change plan immediately, the remaining cycle is forfeited. Generally most customers choose the option to change plan on next renewal.