Change plan help

[shaw146]

I just changed my plan and topped up my account with the funds needed. and my account wasnt updated. now if i try and change the plan it will not allow me. can someone look into this please. thanks

[Acekiller]

Did you issue get resolved? Was it a glitch in the system?

[SD08]

@shaw146

Was your account expired?  If so, plan changes on expired accounts can only be done by a moderator.  Since you've already topped up your account, then the only thing you'll need to do is contact a moderator as @Someone_here mentioned, giving them your phone number and the details of the plan you want.

[Someone_here · Accepted solution]

Hi @shaw146!

You'll need the assistance of a moderator to check this for you.

I suggest you send them a private message. Be sure to include your Public Mobile phone number and/or account number as well as a detailed description of your problem. Click here to know how contact them. They are available Mon-Thursday from 9am to 9pm and Friday-Sunday from 9am to 5:30pm (eastern time). They usually respond pretty fast to help requests!

I hope your problem will be solved quickly 🙂