Change number

[FranklinBoss]

By mistake ,  i change my phone number , i would like to  restore my old phone number , need help plz 

[dust2dust]

All you can do is ask support to change it back. They did it for me just a couple days ago.

[FranklinBoss]

Its not a port change

[FranklinBoss]

I  mistakenly change my number 2 days ago ,  and i changed my number on my profile

[dust2dust]

How long ago did you mistakenly change your number? Was that a port change or just a change number?

[FranklinBoss]

I pick my first number here on Public mobile

[dust2dust]

Just making sure of terminology. So you're a customer here and for some reason along the way you went through the steps in the account to change your number. Was this an attempt to port in from another provider? Or to pick up a new number from here?

If this was just very recent then support can likely get the number back. If it was longer than recently and if the number originated from elsewhere then that could be a problem.

Maybe you'd share the first 6 digits of your number. But that would tell us the province and area that the number came from.

[softech]

@FranklinBoss did you get the number originally from PM or you ported in your number from another provider?

if you got it new from PM (or Koodo or Telus), they might be able to reassign you the number

But if you ported in the number from other providers, it might be out of PM's control

Please open a ticket with PM support and discuss with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[RossN]

@FranklinBoss hi not sure if that's possible 

 you  need to contact a customer service agent to find out 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here                               

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