7 hours ago
I can't change my address. The system keeps sending error. No number to call. No helpdesk to chat. So frustrated!
6 hours ago - last edited 6 hours ago
Are you using the PM app to enter your address?
Go to the Account tab>Manage Login (Manage by Eversafe) click on right arrow then change.
6 hours ago - last edited 6 hours ago
Even though it’s a requirement, the address is not vital . In my case the system wouldn’t accept my home address so I was forced to use a relatives address that was accepted. So no worries no need to go through the hassle of contacting CS etc etc. as long as your plan works fine.
6 hours ago
HI @Phuc
is your address a new address on Canada Post or Google Map? I think the system use Google map and it is trouble for new addresses
But support agent can help to enter the address for you. please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437