Change my Address

[Phuc]

I can't change my address. The system keeps sending error. No number to call. No helpdesk to chat. So frustrated!

[BKNS27]

@Phuc 

Are you using the PM app to enter your address?

Go to the Account tab>Manage Login (Manage by Eversafe) click on right arrow then change.

 

[Wayworn]

Even though it’s a requirement, the address is not vital . In my case the system wouldn’t accept my home address so I was forced to use a relatives address that was accepted. So no worries no need to go through the hassle of contacting CS etc etc. as long as your plan works fine. 

[hTideGnow]

HI @Phuc 

is your address a new address on Canada Post or Google Map?  I think the system use Google map and it is trouble for new addresses

But support agent can help to enter the address for you.   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437