Change in plan

[Zaidat]

Hi! I changed my payment details which stopped my auto payment. I have been using a payment voucher but want to change my plan now. I am unable to do that through my account as I am asked to resume activation anytime I log in as if I am a new user. Kindly help me please. 

[Zaidat]

Thank you. I have just sent a message to them.

[CSA_PM]

Hello @ Zaidat ,

Make sure you’re using the email address you used during activation to log into your online account. If more than 90 days have passed since your plan expired, the account is deactivated. To get in touch with an agent who can check your situation, use this link to send a private message.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[Sansan]

@Zaidat  if it shows like your a new user it could be that your account is not registered to Eversafe ID which is mandatory. 

Click on the link and ask PM support to attach for you. They will reply to your inbox with instructions for you to follow within 30 minutes to 2 hours.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437