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01-14-2025 02:20 AM
Hello,
Although I renewed my plan on Jan 5th, before the offer expired on Jan 6th, my card was charged the old amount. How do I get a refund?
I would like a private message.
Thanks,
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01-14-2025 02:28 AM
Here you go If you want to private chat the customer.
You will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)
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