Change email

[Cmfrank]

I need to change my email address 

[HALIMACS · Accepted solution]

There are 2 places where e-mail address are kept, @Cmfrank 

In your self-serve, it's your USERNAME.  It can only be changed by contacting Customer Support Agents.   It's important to know that users can still log in even when their e-mail account is not accessible as it's just a username - doesn't need to be associated with an active/working e-mail account.

The other place is your Community e-mail.  It can be found under your Avatar to the right of the envelope icon upper right, then down to My Settings.   Users can change it there themselves.

It's good to have the associated Community account e-mail match the self-serve account e-mail for customer support purposes.

[Handy1]

@Cmfrank  You need supports help to change your email 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

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