10-25-2025 10:51 AM - last edited on 10-25-2025 04:06 PM by computergeek541
How do I change my email address?
Solved! Go to Solution.
10-25-2025 11:52 AM
Thank you. Did the job. However, when I tried to login on my phone and then again on my wife's phone the "confirm" bar n the security code page was missing . has to use a computer to see the bar. That was the first time it happened for both of us.
10-25-2025 10:55 AM
Hello.
If you are able to log into your account, you can then click on this link where you can change your email address.
https://eversafe.id.telus.com/user/selfservemenu
If you're unable to log in, you may use this link to reach a csa.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-25-2025 10:53 AM
Login My Account using the old email address, then Profile -> Manage EverSafe ID and change there
If you cannot login now, then as PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenote
