Community

Jeff_Huang · Saturday

Hi,

I made a mistake when selecting my subscription plan. I accidentally chose the eSIM option, but my phone does not support eSIM. I already have a physical Public Mobile SIM card and would like to use it instead.

I was told by Live Chat that if the SIM type cannot be changed, I would need to get a refund and then open a new plan. However, I am worried that if I get a refund, this promotional plan may no longer be available.

Could you please help me update my account to use the physical SIM card instead of eSIM, without having to cancel and lose the current plan?

Thank you very much for your help.

Jeff_Huang · Saturday

I have hold a physical SIM card. Thank you so much.

computergeek541 · Saturday

@Jeff_Huang wrote:

I made a mistake when selecting my subscription plan. I accidentally chose the eSIM option, but my phone does not support eSIM. I already have a physical Public Mobile SIM card and would like to use it instead.

I was told by Live Chat that if the SIM type cannot be changed, I would need to get a refund and then open a new plan. However, I am worried that if I get a refund, this promotional plan may no longer be available.

Could you please help me update my account to use the physical SIM card instead of eSIM, without having to cancel and lose the current plan?

Public Mobile doesn't offer live chat for customer service. If it was the chatbot that you were interacting with, please send a private message to CS_Agent. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Posting a message here won't get a refund. If you were already speaking to a customer support agent, please continue communicating with that customer support agent.