07-29-2021 12:44 PM - edited 01-06-2022 02:57 AM
07-29-2021 06:14 PM
@Ryder wrote:Thanks for the tips. I"ve tried different browsers, different devices and different internet. I'm at the end of my billing cycle. I've sent a private message.
Hello @Ryder
Try opening a TAB in incognito mode. This method can help with finicky websites.
07-29-2021 01:07 PM
@Ryder : Yup. Me too. Sometimes it just gets into a mood. If the "Payment due before" is tomorrow then you have until 11:59pm ET tonight to schedule the change. So try again in a while.
07-29-2021 01:05 PM
@Ryder It is working for me.. except I didn't make the plan change in the end
Did the page load at all? or you got error out when you click Change Now or Change in the next cycle?
07-29-2021 01:02 PM
Thanks for the tips. I"ve tried different browsers, different devices and different internet. I'm at the end of my billing cycle. I've sent a private message.
07-29-2021 12:49 PM
07-29-2021 12:46 PM - edited 07-29-2021 12:47 PM
i suggest you can try it for a different Browser
and clear cache and cookies for any Browser,
and use a Browser from your computer,
use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.
and Restart your computer, is will help.
and if you use a home internet please do one thing take it your power internet for about a minute and put it back,
and also i suggest you can try Logout and after 2 minutes log in to do it you know
very important to do it Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.
and if is it not going through you Have To Submit a Ticket To Customer Service by Moderator Team,
Here’s how to contact customer service by Moderator Team,
Good Luck
07-29-2021 12:46 PM - edited 07-29-2021 12:48 PM
Try using a different browser. Also try clearing your cache and cookies then reboot.
Also it is recommended to make change on next renewal so you don't lose any unused minutes, texts, or data.
https://www.publicmobile.ca/en/bc/get-help/articles/change-your-plan