Cellular service not working

[Gaynor]

Just echoing comments by other users. Here in NS - both my husband and I experiencing frequent disconnection from network, have to restart phone. What’s going on? Started yesterday. 

[Arctic_Angel]

I hope they make an announcement on the community forum when it's resolved 

[Maren666]

Thank Gawd! I've been going in circles trying to figure it out. Just glad to hear it not a "me" problem!! I'm in NB and I first noticed it when I left the house on Monday!

[Pleaseno999]

same  problem, not hearing anything from Public Mobile I will have to abandon them today.

[Gaynor]

Just received this through the CS_Agent ticket/chat forum:

“Thank you for bringing this matter to our attention. Please be advised that there is currently an ongoing service issue. We recognize the importance of maintaining full service functionality and wish to assure you that our technical team is actively investigating the situation to reach a resolution as promptly as possible. We will provide further updates as they become available; however, you should observe your services returning to normal operation once the matter is resolved.“

[PopcornHead]

Same issue here in Southern Ontario. I wish they would at least say there is a problem and that they are working on it. As it is obvious something is going on. By not saying anything seems like they are ignoring there customers, and will probably starting losing them soon. I wonder if the say issue is for Koodo and Telus customers since they are on the same network. Or is it just Public Mobile customers.

[grahamriddell1]

Ontario the same....all 4 family members....thinking maybe time to switch companies

[Red2942]

Same issue in NL. Both my phone and my spouses phone continually lose the data connection. Typically when moving from wifi to cellular or within an area with poor signal reception. Restarting phone or temporarily toggling airplane mode on/off will fix it, until we move through a low service area or in and out of a wi-fi area again. First noticed the issue on Monday the 25th.

[RayB234]

I am also having an issue with data connection. Full service, can call and send SMS but no data connection. Sometimes it will trigger for a few minutes but then right back to no connection. Tried rebooting phone, resetting connection setting, nothing is working. 

[Ryburne]

I have done that 2 times already and it works for about 1 hr then nothing

[ShanC79]

Yeah, north of Toronto area here it's been down hours now since early morning (who knows since what time), as it's almost 8am here now and still down for all text and 5g data (phone calls work)

[Arctic_Angel]

Not true.

[slusagm]

@Ryburne @Arctic_Angel @Gaynor @JustinCr3dible @TK421 

Reboot the phone and Reset Network Settings and it will work

[Ryburne]

Same here in halifax zero data no help from public mobile

[Gaynor]

@CS_Agent are you all monitoring? 

[Arctic_Angel]

It's the first time I've ever had this happen in 6 years of using public Mobile. I have the same problem hoping it gets fixed before I swap to a different provider

[JustinCr3dible]

Both my and my wife's cell data connections stopped working, only restarting would restore to LTE and I'd get great speeds despite only being on a slower 4G plan. Something is definitely going on with the network. 

[TK421]

Same here in NB - all 6 of us in our family.  None of us could connect, and restarting our phone once worked for a couple of minutes.  Very frustrating.  Please tell me this won't keep happening.