Cellular service doesn't work!

[cmoore]

I transferred my phone number from another provider to my existing phone almost a month ago. I can receive phone calls, but I can't make one from any location I've tried. It just tells me the service is unavailable and advises me to use Wi-Fi instead. How do I make a cellular call?

[cmoore]

Removing the SIM card made it work. Thanks.

[cmoore]

Sorry, I goofed in marking it solved. I have not removed my old SIM card. Do I absolutely need to do that in order to make phone calls using the new eSIM?

[hTideGnow]

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@cmoore wrote:

Thanks for responding. I didn't remove my old card, 

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so, you removed your old sim card yet

this is what to do to reset network settings
go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

[cmoore]

Thanks for responding. I didn't remove my old card, just using PM's eSIM. I have an iPhone. I reboot a few times a week, and I'm afraid I don't know what you mean about resetting network settings.

[hTideGnow · Accepted solution]

hi @cmoore 

did you remove your old carrier sim card? or disable the old carrier eSIM?

what phone do you have?

try Reboot phone and reset network settings

if same, then submit a ticket with CS Agent using Chatbot here:       
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