Cell phone coverage

[Eloihache4277]

I am living in Haut-Shippagan, N.B. and we have a poor cell phone coverage in my area, could you help resolve this problem?

[Nezgar]

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@Luddite wrote:

• Try setting your phone to 3G instead of LTE/auto.

This is also a good check to see if you are able to connect with 3G in the problem area. If there is LTE coverage but no 3G signal, data may work but calls will not.

@Eloihache4277Also take a look at this map which illustrates the exact tower sites. Zoom into the Haut-Shippagan area and it may provide a little more insight where your signal may be coming from compared to the regular coverage map:

http://www.ertyu.org/steven_nikkel/cancellsites.html

[Luddite]

@Eloihache4277 

• You can check coverage here: https://www.publicmobile.ca/en/bc/coverage. PM/Koodo/Telus/Bell will all be about the same.
• Try setting your phone to 3G instead of LTE/auto. It is often a more stable connection and will still provide all services. In fact, it's required for calling even if LTE is better ion your area.

[gpixel]

@Eloihache4277 you should have good coverage in that area... is the coverage bad only in certain areas or all over?

what is the make and model of the phone?

• try restarting your device and enable airplane mode for 30 seconds then disable it again

[gblackma]

@Eloihache4277  if this is normal for your area, you may have to switch providers if there's one with better reception. is it only you with the problem? Or are there others with the same problem? Try switching your SIM into another phone to see if its a phone or PM problem.  If you find its a PM problem, then contact the moderators and ask them to reset your account for you. There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
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