Card not received

[JialiangGuan]

I ordered a SIM card on Dec 2. It's been almost a month but I still didn't receive it. I didn't have a copy of the receipt. What can I do to keep track of my order now?

[softech · Accepted solution]

@JialiangGuan   Unfortunately , sim card delivery from PM could take as long as 3 weeks, so, you should be getting yorus soon.

But if you like, you can open tickt wtih PM Support via direct message and confirm the orders status, send them your order number here:

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there