it is an common system issue. You can choose to wait 24 hours first and try again using browser with Incognito mode, or you can buy a voucher and pay if you need to resume service now. You can buy the voucher from any Shoppers Drug Mart store, or any Loblaw's brand supermarket. Then load the voucher using My Account, PM app or by calling *611
it can be glitchy alright. I've found that if you use laptop to log in to your account, but clear cache files and try a different browser. See if any of these suggs help.
