Cant update credit card information/ Payment method

[Saafan]

Hello, I am struggling in updating my credit card information, every time I try to update it, I just get this message "Sorry, we’re not able to process this request at this time. Please try again later." , can anyone please help me understand how to fix this problem.

[Shackpak1]

I'm having the same issue for the last 2 days. Have you received a resolution yet?

[computergeek541]

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@Saafan wrote:

Is there any phone number that they have for customer service?

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Sorry, but there isn't a phone number for that.  All support is provided online.

[Saafan]

Is there any phone number that they have for customer service?

[Handy1]

@Saafan  Yes check community inbox for supports reply if you already submitted ticket or use this link to check for reply 

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Saafan]

Hello, I did submit a ticket. Is that the same?

[Handy1]

@Saafan  Lots of folks have issues with this lately . You might wanna wait 24 hours before trying again and try on computer . If on phone try incognito / private mode or try the app instead . But if in a hurry you can always  buy payment vouchers and load them *611 .If still no luck please submit ticket with support to help 

send  a  private message   To CS_Agents

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437