Cant see account info after login

[Hunter01]

Once I enter my username and password it prompts me to enter the 6 digit code sent to my cell phone. After I enter that code and hit confirm, it brings me right back to the home page of public moble, almost like it’s not loading my profile, any help would be greatly appreciated as I need to update my billing information for automated payments. 

[eddieO]

@Hunter01 no, you shouldn't need to signup again since you have already activated the account. Try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Hunter01]

Unfortunately my service is no longer working, only screen I’m getting is that activation one now, can’t see me having to completely sign up again or is that the new process now once you lose service? 

[eddieO]

@Hunter01hopefully your services are still working. Good sign that your account info looks correct but and you're getting closer to having access. Keep an eye out for incoming private messages from the agent and if you don't hear back in a reasonable time message them again. The good thing is that once you are fully setup you likely won't have to deal with this again 

[Hunter01]

Thanks that’s what I did, haven’t heard back yet but I think they maybe working in it, I randomly tried to login again and all my account information was there like it’s supposed to be but I couldn’t click on anything, now when I login it says to activate an account ???? Total mess 

[eddieO]

@Hunter01 , You're best bet is to contact a CS_agent by opening a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

[Hunter01]

Tried all those options and unfortunately none of them are working.

[Hunter01]

I’ll try the incognito, then download the app if that doesn’t work. 

Thanks

[eddieO]

@Hunter01, if you are using the PM app try going into your phone's settings:

If Android, go into Apps then look up the PM app and clear cache/data and then try logging back into the PM app. If iPhone, you will need to uninstall the PM app, then restart your phone and then reinstall the app and then login.

Hopefully you should be able to get in at this point and see your account. The other option is through a web browser as was shared by others

[slusagm]

try Incognito mode or try using PM app

[Dunkman]

@Hunter01 

Website has caching issues. 

Try to clear cache first, incognito mode or even a different web browser.  

Or try the Public mobile app.