Cant reset password to pay my bill!

[Joce235]

Hi i cant log in and i sent 2 private messages to the moderators lastnight and still no reply my plan was due today and ive been trying to reset my password so i can pay my bill as my phone is not cut off. Please help!! @CS_Agent

[Joce235]

Yup I got through to them thanks for the comments guys it helped out. 

[closng]

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@Joce235 wrote:

Hi i cant log in and i sent 2 private messages to the moderators lastnight and still no reply my plan was due today and ive been trying to reset my password so i can pay my bill as my phone is not cut off. Please help!! @CS_Agent

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Hi @Joce235 @amarieyyz,

You can try making a payment by dialing 611 on your phone while you wait for the Moderators to get back to you.

[will13am]

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@amarieyyz wrote:

Sorry you're going through that. I've been locked out of my account for 3 days now with barely a response. Ive been sent a text from Public Mobile regarding my unsolved complaint about telecom that indicated for me to call 1-888-221-1687 or www.ccts-cprst.ca 

I have not started that process yet, but perphas you wanted to 

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@amarieyyz, sorry to hear of your difficulties.  I find it surprising that after 3 days, you have had no response.  Did you contact the moderator team via private message with your issue? 

[amarieyyz]

Sorry you're going through that. I've been locked out of my account for 3 days now with barely a response. Ive been sent a text from Public Mobile regarding my unsolved complaint about telecom that indicated for me to call 1-888-221-1687 or www.ccts-cprst.ca 

I have not started that process yet, but perphas you wanted to 

[will13am]

@Joce235, to speed things up, I suggest you send the moderator team a private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.