Sorry you're going through that. I've been locked out of my account for 3 days now with barely a response. Ive been sent a text from Public Mobile regarding my unsolved complaint about telecom that indicated for me to call 1-888-221-1687 or www.ccts-...
Freedom Mobile was rebranded from Wind Mobile - although the service is great in USA, in Canada, in a major city centre (i.e.Toronto) you'll get reception, but if you leave and go to the GTA such as Markham, you'll barely get reception. Unless you do...