Cant login

[Barhan]

Cant login, system asking code sent to email when i complete this task its asking for Code sent to my phone which i have no access at this moment. In instructions to reset password its saying either or but not both for otp

[softech]

@Barhan 

so, you cannot receive the code on your phone?

if you really cannot receive the code, sms or email, you will need to engage support.   Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

[softech · Accepted solution]

@Barhan 

you have no access to the phone and you cannot receive the 2FA code?  

you can ask the code to send to email instead
On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email

If send email option is not there, you can  Try these workarounds, it could bypass the SMS and open up the email option

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps, please open ticket with PM support.  Private message CS Agent at: 

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there