Cant join Public

[satish2024]

Hey guys, trying to join public mobile, but, I have created the account but to complete the process, its not letting me go ahead, and showing loading screen only. Any suggestions? 

[satish2024]

Activation done + got the porting msg and within a few mins, old provider's network vanished, will change the SIM card now! 

[satish2024]

Update: It just got activated. Waiting for the porting message from old provider, thanks for the help, guys : )

[satish2024]

So in the app, its showing this again, should I try again? 

[softech]

@satish2024 you will now wait for reply from Support.  Since it is now late in the evening, you likely won't get any reply till the morning 

please check the Community inbox in the morning 

[satish2024]

So I just texted them with my old phone number & old account number, whats my next step?

[softech]

@satish2024 since you got far enough, your account is probably partial don't and just need support to help to finalize the activation.  Please reach out to them by direct message  
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there 

[satish2024]

using the app, and just before it could be activated at the last page, while it buffers for activation & then initiate transfer, it came with error message Subscription not activated. Something didnt go right, pls contact customer support

[softech]

@satish2024 are you using PM app?  If not, please download Public Mobile app and subscribe using the app

if 6ou still cannot subscribe using the app now, wait till the morning and try again.  The system could be down for maintenance now and you will have better luck in the morning 

[Neil11 · Accepted solution]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437