Cant call out

[Jamsza]

We changed my wifes plan from 50 to 40 and she gets data and internet but cant call out or receive calls, how come

[popping]

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@Jamsza wrote:

We changed my wifes plan from 50 to 40 and she gets data and internet but cant call out or receive calls, how come

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Your wife's plan not be provisioned correctly.

Adding $1 to her account will trigger PM server to provision her account again.

[LovesToPM]

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@Jamsza wrote:

We changed my wifes plan from 50 to 40 and she gets data and internet but cant call out or receive calls, how come

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Try restarting her phone.

Btw does texting work?

[boundless]

Please try rebooting the phone. If that doesn’t work, wait a few hours and try again.

Plan changes shouldn’t interfere with calling but it may be a propagation issue that gets resolved in a few hours.