Cannot view plan details no matter which account or browser used

[smanz]

I've been unable to load the Plan Details page or view available plans. This happens regardless of account tested or browser used. Is there a problem with the site right now? The error is: "It looks like something went wrong, but don’t panic."

[cavemantoronto]

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@smanz wrote:

I've been unable to load the Plan Details page or view available plans. This happens regardless of account tested or browser used. Is there a problem with the site right now? The error is: "It looks like something went wrong, but don’t panic."

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This bug happens all the time. I doubt anything you do will fix it.  Just try tommorow if you can wait.

[stonechucker · Accepted solution]

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@smanz wrote:

I've been unable to load the Plan Details page or view available plans. This happens regardless of account tested or browser used. Is there a problem with the site right now? The error is: "It looks like something went wrong, but don’t panic."

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This almost certainly an unscheduled maintenance or the server(s) or services on the servers are down.

It will comeback.  Give it an hour or two.

[jotsang]

The web site is acting up a lot lately and timeout no good reason. Just try again in a few mins.

[popping]

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@smanz wrote:

I've been unable to load the Plan Details page or view available plans. This happens regardless of account tested or browser used. Is there a problem with the site right now? The error is: "It looks like something went wrong, but don’t panic."

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I am getting the same error although I can login to my account.

PM service is not working.  Try in another hour.

March 24: 8:09pm MDT - PM server is still not working.

[smanz]

I've tested on an account that has the old unlimited talk/text for 25, and another account with the new $25 talk/text/1gb 3g. Doubt it's to do with the plan but maybe. Do you have either one of those?

[smanz]

No luck. This isn't a local issue. Switching browsers, devices, accounts, has no effect.

[chrisbasm]

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@smanz wrote:

I've been unable to load the Plan Details page or view available plans. This happens regardless of account tested or browser used. Is there a problem with the site right now? The error is: "It looks like something went wrong, but don’t panic."

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It's happenning in my account too.

[GreatCanadian]

Try Chrome incognito mode. I was on the self serve site just a few moments ago. 

GC 

[smanz]

I've also tested this on multiple devices including PC and Android.

[Anonymous]

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@smanz wrote:

I've been unable to load the Plan Details page or view available plans. This happens regardless of account tested or browser used. Is there a problem with the site right now? The error is: "It looks like something went wrong, but don’t panic."

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It happens all too frequently. I call it being in one of its moods.

Give it a little time and try again.

[Alex888]

@smanz Are you trying to access from your phone? Try a PC.

[sandpublic]

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@smanz wrote:

I've been unable to load the Plan Details page or view available plans. This happens regardless of account tested or browser used. Is there a problem with the site right now? The error is: "It looks like something went wrong, but don’t panic."

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Have you tried clearing the cache of I incognito mode

As a last resort try restarting you device.