Cannot view or change plans; requesting plan change.

[semeskooma]

upon clicking on the "Try Out More Options"This is the plan I would like to switch to, effective on my next billing cycle.

Hello, I attached some images with captions. I would like to switch my plan to the 45$ 5.5GB promotional plan available effective on my next billing cycle, but I cannot change my plan. When I click to view what plans available in my account I get an error.

[will13am]

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@jwestacott wrote:

You can PM a moderator with your information but good luck because apparently there is up to a 48 hour wait and some reporting still waiting after 3-4 business days. Hope you dont rely on your phone service

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Given the recent turmoil with so many failed renewals, I don't this is a good idea especially when there are self serve options to try first.

[Effort]

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@popping wrote:

@semeskooma

Try using different browser.

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You should try this as well as clearing your cookies and cache on your browser. Error codes 4XX are client sided, ie caused by the browser.

[jwestacott]

You can PM a moderator with your information but good luck because apparently there is up to a 48 hour wait and some reporting still waiting after 3-4 business days. Hope you dont rely on your phone service

[Someone_here · Accepted solution]

Hi @semeskooma,

This happens to me and other people sometimes... just wait a bit, maybe later tonight or tomorrow, and everything should be back in working order then!

Yes, it's a little weird, but that's how it is... 😉

Also, sometimes a different browser, as suggested by @popping, or trying incognito mode works for some problems, but with this one it never worked for me, it's just a matter of waiting and coming back another time!

[popping]

@semeskooma

Try using different browser.