Cannot use data

[Sylviaxmy]

I add dollars to my account but I still cannot use the data or go on the internet. I don’t know what happens.

[srlawren]

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@Sylviaxmy wrote:

I add dollars to my account but I still cannot use the data or go on the internet. I don’t know what happens.

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@Sylviaxmy did you literally only add funds to your account?  What were you TRYING to do?  Were you trying to buy a data add-on?  If so, there is a second step it sounds like you may not have completed.  See here:  HOWTO: Purchasing Add-ons.  OR, were you trying to renew your plan early?  If so, you will need to contact the moderator team via private message to make the request.  See here for how:  How to Get Help - Community

[jjsg76]

I had the same problem.  It was the APN settings.  Follow this link, I think it should help. 

For Android: 

https://help.whistleout.ca/hc/en-ca/articles/115015507048-How-do-I-configure-APN-settings-for-my-And...

For IOS:

https://www.google.com/amp/s/apn-canada.gishan.net/en/apn/public-mobile/ios%3famp=1

Hope this helps.

[lucysong010]

Hi,

Did you add Public Mobile APN in your mobile network settings?

[Metal1967]

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@Sylviaxmy wrote:

I add dollars to my account but I still cannot use the data or go on the internet. I don’t know what happens.

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@Sylviaxmy 

Did you buy the correct addon?...not aroaming data addon by mistake?..it happens....

**edit...doesnt mention addon...long day..😀

[Anonymous]

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@Sylviaxmy wrote:

I add dollars to my account but I still cannot use the data or go on the internet. I don’t know what happens.

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If your service is Active status then looking further down into the data & add-ons area...do you see a line about the quantity of data?

If not then you've consumed it all.

Did you ever have data working with this service AND this phone?

[Tony8]

What plan do you have?  Is your data turned on? Do you see "4g" or "LTE" next to the signal bars on your phone? (with wifi off)