03-05-2023 12:55 AM
I just reactivated my plan. I can receive and make calls. I can receive texts. However people are not receiving my texts. I have: reset network settings, cleared message cache, rebooted, reinstalled sim card. I am not blocked on their devices. I have also added a 1 in front of the number.
03-06-2023 12:51 PM
Here is the update to my issue. Without any intervention I was able to send sms around 2:30 am. This leads me to believe that provisioning of my account had not been completed when I reactivated my plan just after midnight. The moral of the story for me is do not do anything to your account in the evening or early hours. When I joined PM, I also activated late in the evening and I did not receive the $10 credit into my account after 72 hours and my friend had no indication on his account that I used his referral code.
03-05-2023 09:30 AM
@Hollister wrote:
I have tried everything even another phone…same thing. I discovered that I can send mms and the people can receive the pictures but not text.
@Hollister - since you tried another phone, then I suspect your issue is connected to this problem we've seen since last week. Announcements says it is resolved, but I no sure...
https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Service-Impacts/td-p/955119
When you contact CSA, can you confirm if your issue was this one, or was it a separate one?
03-05-2023 03:48 AM
@Hollister i have seem people with some text issue and only PM support can help to clear up. I guess you need the ticket to them to sort it out
03-05-2023 03:24 AM
I have tried everything even another phone…same thing. I discovered that I can send mms and the people can receive the pictures but not text.
03-05-2023 01:14 AM
@Hollister Moto G came with Google Message, right?
03-05-2023 01:11 AM
I have a Moto G Play 2021. When I go to the message app and choose the 3 dots in the top right hand corner there is just the option to uninstall. I am not sure where else the RCS setting could be?
03-05-2023 01:01 AM
@Hollister was that real text or iMesaage/RCS? Check if it send when Mobile data enabled.
You have another phone to text the sim? it can force a re-provision and might fix your issue.
I guess if nothing works, PM support will be your friend, open ticket with them
03-05-2023 01:00 AM
@Hollister wrote:I just reactivated my plan. I can receive and make calls. I can receive texts. However people are not receiving my texts. I have: reset network settings, cleared message cache, rebooted, reinstalled sim card. I am not blocked on their devices. I have also added a 1 in front of the number.
if using an iPhone, ensure that the SMS option is enabled and also try disabling iMessage. If you're using Android, try disabling the RCS chat option.