Cannot subscribe

[Boubichaud]

For one hour now I’m trying to subscribe. Brand new iPhone, filled in all of the info, even seeing charge on my credit card. It told me that subscription could not be completed and I should contact. When I try to contact through chatbot, it sends me to open a ticket, except I get a 404 to « forbidden A1 » error. What’s going on here ?.?

[hTideGnow]

HI @Boubichaud 

usually is in 2 to 4 hours

but it is in the evening now, they might reply tomorrow morning

[Boubichaud]

I did and nothing has happened. No one has reached out. 

[hTideGnow]

hi @Boubichaud 

so, you were using the app and got to the last step about activating and fail?

yes, ask agent, but dont use chatbot, please use this link to message:

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437