09-13-2022 08:52 PM
I registered for public mobile 3 days ago and cannot send or receive text messages (except i message). Help!
09-14-2022 06:16 AM
@Basket wrote:Thanks for the response. I did not get a text from my old carrier asking to port the number
Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port over to Public Mobile and to receive calls from until port is complete.
Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.
When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.
If past the allotted time it takes, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.
Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
09-14-2022 03:12 AM
09-13-2022 11:41 PM
Thanks for the response. I did not get a text from my old carrier asking to port the number
09-13-2022 11:40 PM
Thank you. Unfortunately it did not fix the problem
09-13-2022 09:10 PM - edited 09-13-2022 09:13 PM
Did you port your old number over to PM or did you pick a new number?
If you ported your number over, did you reply to the text confirming you are porting over with your old SIM in your phone?
If you picked a new number, double check to see if Send as SMS is enabled. Go to Settings>Messages>turn on Send as SMS then reboot your phone by powering it off and back on.
09-13-2022 08:56 PM
@Basket - Forgot to ask....is this a number phone number to this iphone?
Deregister the number on the iphone: https://selfsolve.apple.com/deregister-imessage/
Set up your phone number On your iPhone:
09-13-2022 08:55 PM
@Basket have you restarted your phone since activating? If not, do this first.
Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.
To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
How about calling in/out does it work?
If you turn your data off occasionally, then it is recommended to turn off iMessage altogether and use regular text messaging instead.
To do this, go to Settings > Messages and toggle iMessage off.
If you prefer to use iMessage, then you can perform the following steps to fix the issue: