Cannot review plan details

[TechCowboy]

I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details.  It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.

I've tried:

-Logging in and out

-Clearing caches

-Different browsers

-Different computers

-Different phones

I simply cannot preview my plan details regardless, I get the message:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

[TechCowboy]

Luddite, your comment has nothing to do with the issue at hand. I didn't change my number, I still have a BC number even though I moved to PEI. In order to see your plan details, I must set it to the region that created the account or it produces an error.

[Luddite]

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@TechCowboy wrote:

I moved from BC to PEI, and but I originally created the account in BC

I was setting my region to PEI

SOLUTION:

You must set your region to the area where you created the account.

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Not quite correct. If you login to self serve and click Change Number you may choose a number from anywhere in Canada. 

[TechCowboy]

I moved from BC to PEI, and but I originally created the account in BC

I was setting my region to PEI

SOLUTION:

You must set your region to the area where you created the account.

[brennanleblanc_]

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@geopublic wrote:

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@TechCowboy wrote:

I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details.  It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.

I've tried:

-Logging in and out

-Clearing caches

-Different browsers

-Different computers

-Different phones

I simply cannot preview my plan details regardless, I get the message:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

---

@TechCowboy  Are you using a computer or your phone? Try it on another computer if it works then.....

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I would also make sure your browser is up to date and try using Chrome Incognito mode.

[geopublic]

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@TechCowboy wrote:

I've been with Public Mobile for a couple of years now, and about 3 months ago I noticed I couldn't access my Plan Details.  It wasn't important enough then to follow up, but now I really do what to review my plan, but can't.

I've tried:

-Logging in and out

-Clearing caches

-Different browsers

-Different computers

-Different phones

I simply cannot preview my plan details regardless, I get the message:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

---

@TechCowboy  Are you using a computer or your phone? Try it on another computer if it works then.....

[Triguy]

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