Cannot receive or make calls

[nahraf_ila]

Hello ,

I recently switched my plan from Canada-wide to Province-wide calls but cannot receive or make any calls at the moment. 

Please advise

Thanks

[NDesai]

---

@nahraf_ila wrote:

Thanks. Will do. Sorta new to this, but how can you exactly tell who's a staff member?

---

Here are the details: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/All-you-need-to-know-about-our-Communit...

[nahraf_ila]

Thanks. Will do. Sorta new to this, but how can you exactly tell who's a staff member?

[NDesai]

Try removing the sim and rebooting your phone. 

If that doesn't work, it might be something in the backend. So get in touch with one of the staff member: http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...

[nahraf_ila]

Yes, it says active. I removed the texting option but data seems to work just fine. 

[NDesai]

What about texting or data? Does your self-serve account say active?