Cannot receive calls, send OR receive texts from ported number! PLEASE HELP!

[chadwickv2]

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Delete

[ShawnC13]

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@chadwickv2 wrote:

This was a private message. No response from anyone.

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Yes service times during normal work load is 2-4 hours, but during higher work load times like now with all the promos running and issues arising times can be up to 48 hours for a response

[chadwickv2]

This was a private message. No response from anyone.

[ShawnC13 · Accepted solution]

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@chadwickv2 wrote:

@CS_Agent

I purchased a sim and started an account with Public Moblie YESTERDAY and requested to port my number over from Koodo. I have been unreachable ever since. It took about five hours before my public mobile sim was able to make calls, but that's all it can do. I cannot receive calls or text. If I send a text, they do not get it. If a person calls my number, they get a message: "you have reached a number that is not equiped for incoming  service", and NO option for voice mail. If they text me, I do not get it. If I call someone, I show up as a PRIVATE NUMBER, even if my number is in their contacts. PLEASE PLEASE PLEASE HELP!

            I DO NOT HAVE AN ALTERNATE PHONE NUMBER

REMOVED PRIVATE INFO

Also, I believe I am entitled to receive the flash sale that is on your website to get my first 30 days for $0, since I still don’t have a working account.

Delete

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First of all this is a public forum so I removed yoru account information. Sounds like you have a stuck port.  You will need to private message the moderators.  Where did you activate your line.  If it was at a retail location you will receive a credit equal to your plan amount for your second month of service within 72 hours.  If you activated at home and had a referral number you will get the $25 credit within 72 hours. 

To send a private message to a moderator click this link.

In your message please include:

• PM Phone Number

• 4 digit PIN (if you don't remember this then they will need at least 3 of the following to verify your identity)

• account number

• date of birth

• complete address listed on account with postal code

• email address on account

• most commonly called numbers

• alternate number listed on the account

• last payment date and amount

• last 4 digits of the credit card

• Detailed explanation

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More info on moderators

[F9ne]

Don't put your private info up on here.

It can be dangerous!

Send a PM to a moderator here