Cannot receive SMS messages

[DC236604]

I will randomly not be able to receive SMS messages from one contact on my list. It will be working fine and then cut out without me knowing. I can receive MMS messages and also send both SMS and MMS messages fine however. Does anyone know how to fix this?

[BKNS27]

@DC236604 

See if the SIM is seated in the SIM tray properly. If it is fine then reset the network settings and reboot your phone by powering off then back on. You will need to re-enter your home wifi if you have one.

See if that helps.

If you recently ported over to PM then you need to contact a CS_Agent to investigate your issue by clicking on the Chat bubble then type in Submit a Ticket to contact an agent.