Cannot port my phone number out of public mobile

[Dmitrym0]

Hey folks,

Tried to port my public mobile number to Telus and getting an error.

This is what Telus customer support told me:

> ON my side is only says that Port was rejected by provider

Is there some automated protection turned on? I found references to something like this in 2022 but it goes nowhere now.

[Dmitrym0]

This is what is. I tried with IMEI a bunch of times, no luck. Telus rep tried with the account number, also no luck. But they must've made a mistake. I just tried it with Public account number and it worked immediately.

[BKNS27]

@Dmitrym0 

That is strange because PM is under the Telus umbrella.

[Dmitrym0]

I tried both IMEI and account number with Telus with no luck. Sent a PM to CS_Agent yesterday and nothing so far

[Phil_Adelphus]

@Dmitrym0  Did you give your PM account number, or the IMEI?  It seems with porting using the IMEI causes problems.  You probably would be best submitting a ticket with Public Mobile to find out what's going on, plus they can manually release the number if necessary.  Use the chat icon bottom right of this page.

[Shah123]

Hello, this is ridiculous! I am having the same issue and my phone hasn't been working for two days and I can't fix it because I can't log into my account although they said they will provide access in up to 72 hours even though I provided all of the information. I am switching from Public Mobile today, although you need to be able to receive text messages so I can move my current phone number.

I HAVE NEVER HAD IT TAKE THIS LONG TO RESET A PASSWORD FOR A WEBSITE THAT HAS ZERO INFORMATION ON IT. PUBLIC MOBILE IS RIDICULOUS. They are owned by Telus and I think Telus makes it so difficult with this brand so that you are forced to pay the $40+ per month with Telus. The phone companies in Canada are such a Monopoly. 

[Dmitrym0]

My account with Public Mobile is still open. I did not receive any text messages. When I contacted Telus directly, they said they couldn't initiate phone number transfer because it was rejected by Public Mobile.

[computergeek541]

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@Dmitrym0 wrote:

Tried to port my public mobile number to Telus and getting an error.

This is what Telus customer support told me:

> ON my side is only says that Port was rejected by provider

Is there some automated protection turned on? I found references to something like this in 2022 but it goes nowhere now.

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Is your Public Mobile account still open and did you receive a text message from Public Mobile to approve the phone number transfer?