Cannot make outgoing calls

[Ferch]

New subscriber here. I can receive calls but CANNOT make outgoing calls. I believe my number was transferred

[slusagm]

if it is the old provider sim, you can remove permanently, but don't throw in garbage yet 

[Handy1]

@Ferch  If you can’t make outgoing calls it could be account setup issues , if rebooting the device doesn’t help you will need support to refresh your account for you to fix 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

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[Ferch]

You mean remove permanently? Or remove and re-insert? 

[slusagm]

make sure your old sim card from the previous provider is removed, disable it if eSIM

then reboot phone and try