cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot login with OTP

JM255
Great Neighbour / Super Voisin

 Hello, can my account with a phone number ending in xxxxxxxxx be reset? I'm unable to login when it prompts for a one time passcode to this phone number I don't have access to. 

3 REPLIES 3


@JM255 wrote:

I'm not seeing the didn't get code button. Only the resend code option. 


Both do the same thing.  The difference is in wording only and varies depending on the customer using the Public Mobile website or the Public Mobile smartphone app.

JM255
Great Neighbour / Super Voisin

I'm not seeing the didn't get code button. Only the resend code option. 


@JM255 wrote:

 Hello, can my account with a phone number ending in xxxxxxxxx be reset? I'm unable to login when it prompts for a one time passcode to this phone number I don't have access to. 


Please use the didn't get the code button to have the code sent by e-mail.

Need Help? Let's chat.