Cannot log onto the self serve portal.

[swz5005]

Getting 

Generic Error

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

Once click on Login Page or just try to go to the website it goes directly to this error page.

Any help would be appreciated. 

P.S also tried different browser/computer, this time I get sorry, your login attempt failed. please try again. 

[Luddite · Accepted solution]

You are locked out until PM mobile can reset your account. Do one, or more, of the following:

- click Contact Us at the bottom this page and follow the buttons until you arrive at a webform to fill and send,

- private message any moderator with your PM phone number and email address,

- message PM on Twitter or Facebook.

If you are trying to request the promo plan mention that it your communications.

Engage your patient persona; it may be several days before you have a response. 🙏