Cannot log into my account

[Brendanvep1]

I am unable to login to self serve. I am getting the "Generic Error" message. I've attempted to:

Using the app
Use a different browser
Use a different computer 

None of which have worked.

[BKNS27]

@Brendanvep1 

Try clearing the cache and go incognito on your browser before login to your account online.

Haven’t had any issues login on the app just now.

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437