Cannot log in , eversafe is sending code to a unknown number

[maro7]

I signed up for a plan today but when trying to login eversafe is sending the code to some number i dont recognize.

Need help!

[J_PM]

@maro7 have you had an account with Public Mobile before?

[esjliv]

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@maro7 wrote:

No email option comes up

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@maro7  if you cannot log in try the 'Forgot your email' option as a workaround: https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true

[Handy1]

@maro7  You can always port number in afterwards . Notice transfer number under the first red circle in pic . This is screen shot of your my account . On profile page 

Change # on profile tabs

[maro7]

had to pick a new number it wouldnt give me to option to port

[BKNS27]

@maro7 

Did you port your number over to PM or did you pick a new number?

[Handy1]

@maro7  .then please submit ticket with support to help 

privrate message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[maro7]

No email option comes up

[Handy1 · Accepted solution]

@maro7  Try tapping resend code a few times . You may get option to send code to email instead . If still no luck . Please submit a ticket with support to help you 

privrate message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437