cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot get 500M data bonus due to misselecting $35 plan

Gary_L
Great Neighbour / Super Voisin

I just activated a new sim card and picked $35 plan. I chose auto payment so that I would get 500M data bonus. However, I found there is only 1G data in my plan. When I got back to the plan selection, I realized there were two options of $35 plan. I should pick up the other one with 500M data bonus, which was I wanted. I wonder if there would be a way to fix this now. Thanks

3 REPLIES 3

TMS
Model Citizen / Citoyen Modèle

61487641-0399-4B89-BDC7-29D5B28DB953.jpeg

 

Mods will definitely help. An easy, honest mistake. 😉

ShawnC13
Oracle
Oracle

To send a private message to a moderator click this link and describe your issue.

    1. After you privately message our Moderator Team about a question that requires you to verify that you are the account owner, the support team will reply with a unique link to a secure online form.
    2. You will need to provide either your Public Mobile
      1. Self-Serve username and password, or
      2. Phone number and 5 digit verification code that you’ll receive to the number provided
    3. If you are unable to verify using the options above, the Moderator Team will share an alternative option they have available for you.
    4. After you’ve provided the information, please reply to the existing private message thread you have with the Moderator Team, and they will provide you with full support.

Community Moderators are available from Monday-Friday 9am(Eastern) to 9pm(Eastern) and Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

mimmo
Retired Oracle / Oracle Retraité

Message the mods and being a new activation they will probably make the change for you.

Need Help? Let's chat.