Cannot finish activation

[Rleduc]

I keep getting the same error message “something didn't go right while installing your esim. Click below to retry.” However, there is no retry button option, just the “get support” which is telling me to send a ticket. I can’t seem to figure out how to send one. I need help. 

[hTideGnow]

hi @Rleduc 

can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

but if it is not there you will need to ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage