Cannot complete a call

[amyni]

I cannot call a specific CTExel number. All other calls work normally.

This CTExel number can receive other people's calls normally.

This CTExel number can call me normally.

Could you please help?

[hairbag1 · Accepted solution]

@amyni 

are you referring to their 877 number ? If so, you need Customer Support to help you with that. Click the orange chat bubble on lower right side of page to start the process.