cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot change plans as they seemd disabled

Gabb
Good Citizen / Bon Citoyen

I am on a Unlimited Talk to Canada and the US plan and want to change to the $35 Unlimited Canada-wide minutes + 3GB plan but it is disabled.

 

Please help.

 

Thank you,

1 ACCEPTED SOLUTION

Accepted Solutions

MrSpock
Model Citizen / Citoyen Modèle

@Gabb hi go into your account, plans go over to change plan and click on the down arrow it will take you to the 35 dollar plan 

View solution in original post

5 REPLIES 5

Timer
Model Citizen / Citoyen Modèle

@Gabb 

clear cache and cookies and use one page inPrivate mode,

MrSpock
Model Citizen / Citoyen Modèle

@Gabb hi go into your account, plans go over to change plan and click on the down arrow it will take you to the 35 dollar plan 

Gabb
Good Citizen / Bon Citoyen

Did that and it did not work.  I only have access to the $15 plan.  I see the $25 and $35 plans but cannot access them.

 

Gabb
Good Citizen / Bon Citoyen

MrSpock, live long and prosper.  What a bad user design.  LOL!!  Thanks!

Timer
Model Citizen / Citoyen Modèle

use the down arrow to scroll down, new design