Cannot change plans as they seemd disabled

[Gabb]

I am on a Unlimited Talk to Canada and the US plan and want to change to the $35 Unlimited Canada-wide minutes + 3GB plan but it is disabled.

Please help.

Thank you,

[Timer]

use the down arrow to scroll down, new design

[Gabb]

MrSpock, live long and prosper.  What a bad user design.  LOL!!  Thanks!

[Gabb]

Did that and it did not work.  I only have access to the $15 plan.  I see the $25 and $35 plans but cannot access them.

[MrSpock · Accepted solution]

@Gabb hi go into your account, plans go over to change plan and click on the down arrow it will take you to the 35 dollar plan 

[Timer]

@Gabb 

clear cache and cookies and use one page inPrivate mode,