02-13-2016 03:50 PM - edited 01-04-2022 12:49 PM
Solved! Go to Solution.
03-03-2018 11:03 PM
Hi @habdelwahed2 only mods can change plans on expired accounts. You need to contact them with what you want.
How can you get help with your account, activation, or service?
In your message please include:
Don't know your pin?--provide any 3 of the following:
How long until they reply?:
Additional Useful Information:
03-03-2018 10:45 PM
Hi, my plan is expired 2 days ago. I tried to change it to a new plan. So I topped the account with the amount needed but still it does no accept to change it and requesting to increase my funds to reactivate the old plan.
I already have funds enough for the plan i need. How to change it?
Hesham
04-10-2016 09:19 PM
@MistahX I'm glad to hear your sitation was resolved. 🙂 Cheers!
04-09-2016 08:58 PM
Thank you for your concern and thanks to Mary_M and Martin as well for your prompt replies and help. All is well now, was able to actually speak with someone who cleared things up for me. I was going to cancel my account but due to all of your support, kind words and respect, I will be giving this company another chance.. once again, thank you and please forgive my tardiness in responding.. life got in the way.. ciao
04-01-2016 07:37 PM
@MistahX were you able to connect with @Mary_M for assistance? Please let us know how this is going when you have a moment.
04-01-2016 09:32 AM
04-01-2016 09:25 AM
Good morning @MistahX
I am terribly sorry to hear about this inconvenience. I have stepped in for @Shazia_K, but rest assured that I will assist you in rectifying the matter. Can you please send me your phone number via private message?
Thank you !
03-31-2016 10:21 PM
03-31-2016 09:49 PM
I'm having issues with the plan change as well. I had $39 in my account and made an attempt to change my plan to an international text which has a cost of $22 a month but was unable to do so. My account has been suspended and it seems the only way to get my service is if I pay $72 to top up my old plan. That plan is of no use to me seeing as how I can't use the 1G of data I paid for even though I was originally told that my phone was compatible with this system. Now when I log in my account is stating $0. What is the problem ? Where is my money ? The other issue is emailing this company, if you do contact someone and need to reply, it always goes to someone different. You can never seem to talk to the same tech or specialist so you're always explaining the same thing over and over again. I'm getting a little tired of writing these essays.
03-08-2016 06:16 PM
Hello @m3powered,
I apologize for the service.
It seems that your port wasn't completed due to the wrong information being provided. I will send you a private message so that we can fix this 🙂
Cheers,
Kalla
03-08-2016 06:10 PM
03-08-2016 06:10 PM
03-08-2016 06:08 PM
02-15-2016 01:03 PM
@m3powered, however, there's plenty of us current customers that can answer most questions you might have. How can we help?
02-13-2016 06:44 PM - edited 02-13-2016 06:45 PM
@m3powered What exactly do you want to know? Community moderators try to deal with current customers not potential customers.
02-13-2016 05:10 PM
02-13-2016 05:07 PM
02-13-2016 05:00 PM
02-13-2016 04:57 PM
Hi kalla i need some infos before i switch on pm could you help me please !? 🙂
02-13-2016 04:55 PM
hi thank you for your post. you answered one of my question before i switch to pm. now if i can ask i would like to know if you had your problem resolved what did kalla answer you did they give you a compensation or something ? 🙂 thank you in advacne for youre answers
02-13-2016 04:23 PM
@Natalita1985 I had exaclty the same problem when I moved from a 30 to 90 day plan. Phone service never dropped and account was recitified in a few days.
Be sure to check your credit card for exactly what charges went through.
Hang in there.
02-13-2016 04:11 PM
Hello @Natalita1985,
I'm sorry to hear about the troubles you've been having! I will be glad to help you out immediately 🙂
Please reply to my private message.
Thank you!
Kalla