Cannot access 2nd account now

[Dale44]

I have two mobile account numbers with Public Mobile.  One is set up with my first email address, and the second mobile account is set up with a second email address.  After being forced to set up my account with Eversafe, both of my email addresses now allow me to access only one of my mobile accounts.  I cannot access my second mobile account now.

Somebody please help, otherwise my only alternative will be to call my credit card company to stop making payments on the account in order to cancel the second mobile account.

[computergeek541]

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@Dale44 wrote:

I have two mobile account numbers with Public Mobile.  One is set up with my first email address, and the second mobile account is set up with a second email address.  After being forced to set up my account with Eversafe, both of my email addresses now allow me to access only one of my mobile accounts.  I cannot access my second mobile account now.

Somebody please help, otherwise my only alternative will be to call my credit card company to stop making payments on the account in order to cancel the second mobile account.

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There is an issue with the Public Mobile app.  One needs to force close the app in the setting menus of the device after logging out before logging back out. Otherwise, only the informatino from the first account will be shown.

[HALIMACS]

Bear in mind, @Dale44 , if you place chargebacks from your credit card, Public Mobile will not allow you to pay by credit card for a full year.

Better to get the account sorted out via the private message option provided by @Handy1 before taking that approach.

[Handy1 · Accepted solution]

@Dale44  That’s rather odd . Please contact support to get straightened out 

message support directly
       

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                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437